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Hi everyone,
Thank you for getting in touch about this and sorry for the trouble you're having here.
Unfortunately we had to perform some essential maintenance that heavily affected the RSS feed service. As a result, we had to disable this feature for all tracks until the maintenance was complete.
We had hoped this work would have been finished earlier but there were unexpected issues that delayed this.
The good news is that we are now deploying the fix that should return everything back to normal for you. The fix will be rolled out gradually so you may need to bear with us for the time being until the rollout completes. This could still take some time as we don't want to rush things and cause any more issues. Therefore I'd recommend waiting at least 24 hours for the fix to be deployed fully.
After that time - the best thing you can do is refresh your feed with iTunes in order to make sure they're pulling all the correct information.
What you'll need to do is login with your account used to submit the podcast to iTunes' Podcasts Connect portal they offer: http://podcastsconnect.apple.com/ and click your podcast to see details, then click “Refresh”. This triggers the iTunes Store to re-check your feed.
In case we do encounter any more unexpected issues - you can check back for updates on our status blog page here: http://status.soundcloud.com/
Sorry for the inconvenience this has caused. I hope you know that we wouldn't have performed this maintenance work unless it had been completely necessary.
Thanks for your patience and all the best
Mathis
Thank you for getting in touch about this and sorry for the trouble you're having here.
Unfortunately we had to perform some essential maintenance that heavily affected the RSS feed service. As a result, we had to disable this feature for all tracks until the maintenance was complete.
We had hoped this work would have been finished earlier but there were unexpected issues that delayed this.
The good news is that we are now deploying the fix that should return everything back to normal for you. The fix will be rolled out gradually so you may need to bear with us for the time being until the rollout completes. This could still take some time as we don't want to rush things and cause any more issues. Therefore I'd recommend waiting at least 24 hours for the fix to be deployed fully.
After that time - the best thing you can do is refresh your feed with iTunes in order to make sure they're pulling all the correct information.
What you'll need to do is login with your account used to submit the podcast to iTunes' Podcasts Connect portal they offer: http://podcastsconnect.apple.com/ and click your podcast to see details, then click “Refresh”. This triggers the iTunes Store to re-check your feed.
In case we do encounter any more unexpected issues - you can check back for updates on our status blog page here: http://status.soundcloud.com/
Sorry for the inconvenience this has caused. I hope you know that we wouldn't have performed this maintenance work unless it had been completely necessary.
Thanks for your patience and all the best
Mathis
Mathis, Official Rep
Posted 6 months ago
This reply was created from a merged topic originally titled Soundcloud to iTunes syncing issue.
Hello, my podcast was syncing perfectly with iTunes, but since setting my latest episode live on Soundcloud, none of my podcasts are not longer available for download (in iTunes). I've attached a screen shot to show that while all podcasts can be viewed, they cannot be downloaded. An exclamation mark in a circle appears next to the name of the word 'Episode'.
Does anyone know how to troubleshoot?
Also- is there a way to embed the SounCloud player for LinkedIn posts?
Thanks!
Podcast on SoundCloud --> https://soundcloud.com/mediapeoplepodcast
Link to iTunes Store --> https://itunes.apple.com/ca/podcast/media-people-podcast/id1032987530?mt=2
Hello, my podcast was syncing perfectly with iTunes, but since setting my latest episode live on Soundcloud, none of my podcasts are not longer available for download (in iTunes). I've attached a screen shot to show that while all podcasts can be viewed, they cannot be downloaded. An exclamation mark in a circle appears next to the name of the word 'Episode'.
Does anyone know how to troubleshoot?
Also- is there a way to embed the SounCloud player for LinkedIn posts?
Thanks!
Podcast on SoundCloud --> https://soundcloud.com/mediapeoplepodcast
Link to iTunes Store --> https://itunes.apple.com/ca/podcast/media-people-podcast/id1032987530?mt=2
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